|
Sub Processor Name |
Sub-processor |
Purpose of Data Processing |
Types of Data Processed |
|
Telstra |
Australia |
Transmitting Messages to end users |
Message content, phone numbers, related metadata |
|
Optus |
Australia |
Transmitting Messages to end users |
Message content, phone numbers, related metadata |
|
Vodafone |
Australia |
Transmitting Messages to end users |
Message content, phone numbers, related metadata |
|
Pivotel |
Australia |
Transmitting Messages to end users |
Message content, phone numbers, related metadata |
|
Amazon Web Services |
Australia |
Cloud Storage |
Personal data contained in communications customers send or receive through our services |
|
Salesforce |
Australia |
Provision of CRM |
Customer and prospect information |
|
Zuora |
North America |
Enable customer |
Customer billing information |
|
Docusign |
Australia |
To facilitate contract signing. Note that data is deleted after 120 days |
Customer contract, customer email, address, name, our representative email address |
|
Rozetta Technologies |
Australia |
Analysis for the purposes of product development and optimisation |
Deidentified message content |
|
EE |
UK |
Transmitting messages to end users in UK and Europe |
Message content, phone numbers, related metadata |
|
Vodafone UK |
UK |
Transmitting messages to end users in UK and Europe |
Message content, phone numbers, related metadata |
|
|
North America |
Providing analytics to improve our onboarding |
Anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
|
Microsoft |
Australia |
Facilitate communication between customers and our employees. |
Personal data (e.g. customer email address and name) contained in communications customers send or receive to or from our sales or support representatives |
|
Sinch, Twillio, Vonage, TWW, Spark, 2 Degrees, China Mobile, NRS Gateway, Telefonica, Bandwidth, Zipwhip, Mitto, Tyntec, Wellcorp, Telesign, SMS, Dome, Upside |
Worldwide depending on where customer sends message |
Transmitting Messages to end users outside of Australia |
Message content, phone numbers, related metadata |
|
Positive Thinking Company APAC Limited |
Philippines |
Developers working on proprietary technology may have (but do not routinely access) personal information which is stored in Australia. |
Message content, phone numbers, contacts, related metadata, customer contact details, support history |
|
Olark |
North America |
To enable customers to obtain support via live-chat. Note that transcripts held by sub-processor are deleted within 30 days. |
Customer support live-chat transcripts |
|
Zoom |
North America |
To enable sales team training and analytics when providing customer support. |
Customer support data in video recordings |
|
Autopilot |
North America |
Email platform which enables us to email customers. |
Customer names and email addresses |
|
Calendly |
North America |
To facilitate meetings between customers and our personnel. |
Names and email addresses of customers who have booked an appointment with our representatives |
|
Castle.io |
North America |
To prevent fraudulent logins into a customer’s account |
Customer username or email address |
|
Salesloft |
North America |
Sales and / or support call records and training |
Customer name, recording of conversation (Us Customer Only) |
|
Gong |
North America |
Sales and / or support call records and training |
Customer name, recording of conversation, email address and name |
|
RingCentral |
North America |
Recording customer support calls to facilitate training and analysis. Note calls are deleted after 90 days. |
Customer name, email address, support phone recording. |
|
Slack Inc |
North America |
Internal communication |
Customer name, email address, phone number |
|
Segment |
North America |
Providing analytics to improve our services. |
Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
|
Amplitude |
North America |
Providing analytics to improve our services. |
Pseudo-anonymous identifiers linking to behaviour of website and service usage (excludes cookies) |
|
Meta |
Ireland |
To enable customer to use the WhatsApp product |
WhatsApp communications between customers and end users (for customers who have purchased the WhatsApp product only) |
|
Zendesk |
Australia |
Enable and improve customer support and customer experience |
Customer and prospect information. |
|
Atlassian – Jira, Confluence |
Australia, EU |
Internal & External communication, Service Management, Documentation, and digital asset storage |
Customer name, email address, phone number |
|
DATADOG |
North America |
Debugging and Monitoring |
Customer names and email |
|
Adyen |
The Netherlands |
Payment processor |
Customer Credit Card |
|
GoCardless |
United Kingdom |
Payment processor |
Customer Bank Account details |
|
Authorize.net |
United States, Canada |
Payment processor |
Customer Credit Card & Bank Account details |
|
PayPal |
United States |
Payment processor |
Customer Credit Card |
|
Hubspot |
United States |
To facilitate email marketing to customers |
Customer name, email address |
|
Match My Email (RAE Internet, Inc.). |
Germany |
Customer and prospect information. |
Provision of CRM and marketing platform functionality. |
|
Arcaris, Inc. d/b/a Playvox |
Australia |
Customer and prospect information |
Enable and improve customer support and customer experience. |